Refund Policy

Introduction

We want you to have a clear and fair experience when using AI Poster Generator. This Refund Policy explains when purchases, credits, or subscription payments may be eligible for a refund.

Eligibility for Refunds

• Refund requests must be made within 7 days of purchase.
• Less than 30% of purchased credits must have been used.
• The purchase must have been made through official AI Poster Generator channels.
• Refund eligibility may depend on whether the service was successfully delivered and whether substantial poster generation activity has already occurred.

How to Request a Refund

1. Contact our support team through the support channel provided on our website.
2. Provide your order number, purchase date, account email, and reason for the refund request.
3. Our team will review your request and respond within 2-3 business days.

Processing Time

Once approved, refunds will be processed within 5-7 business days and credited back to your original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund.

Special Circumstances

• For verified technical issues that prevent successful poster generation, we may provide credit compensation, service extension, or a refund depending on the situation.
• Users who violate our Terms of Service, abuse the platform, bypass usage limits, or submit prohibited content are not eligible for refunds.
• Dissatisfaction with a specific AI-generated poster result does not automatically guarantee refund eligibility, because AI output can vary and may require prompt iteration.
• Generated poster content, downloaded files, and used credits may affect refund eligibility.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website. We recommend reviewing this policy periodically.

Contact Us

If you need to request a refund or have questions about this Refund Policy, please contact us through the support channel provided on our website.

We are committed to providing fair and transparent refund handling for AI Poster Generator users.